Refund policy

At The Aura Mart (Operated by RK ENTERPRISES), customer satisfaction is our priority. We offer a 5-day return and replacement policy from the date of delivery.

1. Eligibility for Returns & Replacements:
- Products must be unused, in the same condition as received, and in original packaging.
- Items damaged in transit, defective, or incorrect products are eligible for a free replacement or full refund.
- Please share clear photos or an unboxing video of the damaged/defective product within 5 days of delivery to our support email.

2. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- For prepaid orders, approved refunds are credited back to the original payment source within 5-7 business days.
- For Cash on Delivery (COD) orders, refunds are processed via direct bank transfer (UPI/NEFT) upon receiving bank details from the customer.

3. Cancellations:
Orders can be cancelled before dispatch. Once dispatched, orders can only be returned following our return guidelines.

For any questions, reach out to us at:
Email: nayansolanki72647@gmail.com
Phone: +91 9512464891